TechPulse Cloud Concepts, LLC(“The Company”, “we”, “us”, “our”) provides the website www.billingbot.app (the ”Website”) available together with certain services that may be accessed through the Website (“Services”) and any mobile application (if any) that we may make available from time to time (“App”).  As you use our services, we want you and any other user to be clear how the Company uses information and the ways in which you can protect your privacy. 

Our Privacy Policy explains: (1) What information we collect and why we collect it; (2) How we use that information and when we disclose it; (3) How to access and update your personal information. 

Your privacy matters to us so please take the time to familiarize yourself with our policies, and if you have any questions, please contact us info@billingbot.app

 

IMPORTANT INFORMATION AND WHO WE ARE

Purpose of this Privacy Policy.  This Privacy Policy aims to give you information on how the Company collects and processes your personal information through your use of the Website, App and the Services, including any information you may provide when you use our Services, when you search our App or Website, when you subscribe to our email alerts, when you contact our customer service, when you click on any links on the website or App, when you participate in surveys, public forums, chats, or when you respond to one of our requests for suggestions and other content. 

Please note that neither the Website nor the Services are intended for children under 16 years of age.  No one under age 16 may provide any information on the Website or in an effort to obtain Services from the Company. The Company does not knowingly collect personal information from children under 16. If you are under 16, please do not use or provide any information on this Website, the App, or in an effort to obtain any Services provided by the Company, including your name, address, telephone number, email address(es), social media username(s) or any other screen name or username you may use. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us.

It is important that you read this Privacy Policy together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal information about you so that you are fully aware of how and why we are using your information. This Privacy Policy supplements the other notices and is not intended to override them. 

 

CONTACT DETAILS

TechPulse Cloud Concepts, LLC

Email address:  info@billingbot.app

Postal address:  2802 E Milton Ave, Ste 100 Youngsville, LA 70501

Changes to the Privacy Policy and your duty to inform us of changes. 
This version was last updated on July 26, 2023.  We reserve the right to change the terms of this Privacy Policy at any time. When we do, we will post the revised Privacy Policy to our Website and update the last date of so that you will always be able to understand what information the Company collects, how we use your information, and under what circumstances we may share your information with others. It is your responsibility to review this Privacy Policy and the Company shall not be obligated to inform you of any changes to this Privacy Policy. Notwithstanding, from time to time, we may also email you notice that the Privacy Policy has been updated, provided that we have your accurate contact details through information that you submitted through the App. It is important that the personal information we hold about you is accurate and current. Please be sure to keep your personal information current with us.

Third-party Links. 
The Website may also include links to third-party websites, plug-ins, and applications. Please be advised that clicking on those links or enabling those connections may allow third parties to collect or share information about you. We do not control such third-party websites and are not responsible for their privacy statements or policies. When you leave our Website, we encourage you to read the privacy notice of every website you visit. 

 

THE INFORMATION WE COLLECT

Personal data or personal information means any information relating to an identifiable person who can be directly or indirectly identified. It does not include data which cannot be related to an identifiable person, i.e.anonymous data. 

We may collect, use, store and transfer different kinds of personal information about users of our Website, Services, and App, (together with any information which they enter through the Services regarding their end users) which we have grouped together follows: 

• Identity Data includes first name, last name, usernames, address, email address, phone number or similar information that could be used to identify an individual. 
• Contact Data includes billing address, delivery address, email address and telephone numbers.
• Financial Data includes payment card details, account information and other information used to facilitate payments. 
• Technical Data includes internet protocol (IP) address, your mobile device’s unique ID number, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this Website. 
• Usage Data includes information about how you use our Website, app(s) and Services and other integrated services, such as the buttons, controls, products and ads you click on, pages of our application or Website that you visit, the time spent on those pages, your search queries, the dates and times of your visits, but also about the webpage you were visiting before you came to our Website app(s) and the webpage, app(s) you go to next 

The Company may also collect, use, and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal information but is not considered personal information in law as this information does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific Website feature. However, if we combine or connect Aggregated Data with your personal information so that it can directly or indirectly identify you, we treat the combined data as personal information which will be used in accordance with this Privacy Policy.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences. 

If you fail to provide personal information. 
Where we need to collect personal information by law, or under the terms of a contract we have with you and you fail to provide that information when requested, we may not be able to perform the Services or any other contract we have or are trying to enter into with you (for example, to provide you with our services). 

 

HOW IS PERSONAL INFORMATION COLLECTED

The Company uses different methods to collect data from and about you including, but not limited to the following: 

 Direct interactions. You may give us your Identity and Data by filling in forms or by corresponding with us by post, phone, filling out online forms, email or otherwise, or where you enable our Services to interact with any other electronic data, software, or services. This includes personal data you provide when you: 

• submit a query through the Website or App; 
• purchase one of our services; 
• create an account and profile with us; 
• enable any integration between our Services and any other third party services; 
• subscribe to our email alerts; 
• sign up for a demo of our services; 
• complete one of our online forms to receive our reports and case studies; 
• download or otherwise access one of our e-books, magazines, videos; 
• contact our customer service; 
• request marketing to be sent to you; or 
• give us some feedback. 

 Automated technologies or interactions. As you interact with our Website, Services and/or App, we may automatically collect Technical Data about your equipment, browsing actions and use patterns. We collect such personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data and Usage Data about you if you visit other websites employing our cookies. Our API and third-party integrations also may allow us to collect all personal information from any third-party services that you select for such integration. 

 

HOW WE USE YOUR PERSONAL INFORMATION

We will only use your personal information when the law allows us to. Most commonly, we will use your personal data in the following circumstances: 

• For the purposes that you have consented to (such as providing your Contact Data and Identity Data for marketing or communication purposes) 
• Where we need to perform the contract we are about to enter into or have entered into with you. 
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests. 
• Where we need to comply with a legal or regulatory obligation. 

By using our Services you are consenting to our use of your personal data in the manner set out in this policy. 

 Cookies.  We collect information about how you use the Services and your actions on the Services, including your IP addresses, operating systems, browser types, ISPs, platform types, device types, mobile device identifiers such as make and model, and your mobile carrier. We may also use tools, including third-party tools, to collect analytics data. Some of this information is collected through the use of “cookies” and other tracking technologies, such as web beacons, pixels, session replay scripts, and similar technologies (“tracking technologies”).

We may also work with third-party partners to employ cookies and tracking technologies. For example, we may work with online advertising networks, social media companies and other third-party services that use cookies, tracking technologies, or other information about your use of our Services over time in order to display personalized or interest-based ads on the Services, on other websites, through apps or services you may use, and on other devices you may use. We and our third-party partners use this information to make the advertisements you see online more relevant to your interests, as well as to provide advertising-related services such as reporting, attribution, analytics and market research. Certain tracking technologies we use are related to advertising networks, and through those technologies we may share certain information such as IP addresses. Please note that the information we share with those advertising networks might be combined with other information about you that those networks may have collected from other sources.

Our uses of cookies and tracking technologies fall into the following general categories:

• Operationally Necessary. This includes tools and technologies that allow you access to our Services; are required to identify irregular site behavior, prevent fraudulent activity and improve security; and allow you to make use of our functionality;
• Performance Related. We may use technologies to assess the performance of our Services, including as part of our analytic practices to help us understand how our visitors use the Services;
• Functionality Related. We may use technologies that allow us to offer you enhanced functionality when accessing or using our Services, including, for example, identifying you when you sign into our Services or keeping track of your specified preferences, interests, or past items viewed;
• Advertising or Targeting Related. We may use first-party or third-party technologies to deliver content, including ads, relevant to your interests, on our Services or on third-party sites.

Users who disable their web browsers ability to accept cookies will be able to browse our Website but may not be able to successfully use our Services. End Users may be able to limit cookies used by their browsers and third parties by updating settings at: http://www.aboutads.info/choices and http://www.youronlinechoices.eu. 

Change of purpose

We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us at info@tpcloud.io.

If we need to use your personal information for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. Please note that we may process your personal information without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law. 

 

DISCLOSURES OF YOUR PERSONAL INFORMATION

We may have to share your personal information with certain third parties for certain purposes, that include but are not limited to the following: web hosting, system administration, professional advisers (e.g. accountants, attorneys, consultants), facilitating payments, chat services, product feedback, customer engagement, analytics and advertising (e.g. Google Analytics), social networking, and such other third-parties who are utilized by the Company to provide Services. 

We require all third parties to respect the security of your personal information and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal information for their own purposes and only permit them to process your personal information for specified purposes and in accordance with our instructions. 

 

DATA SECURITY

We have put in place appropriate and commercially available security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorized way, altered, or disclosed.  Additionally, we limit access to your personal information to those employees, agents, contractors and other third parties who only have a business need to know such information. We have also put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so. 

 

DATA RETENTION

We only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of providing you with the Services and satisfying any legal, accounting, or reporting requirements. 

To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements. 

In certain circumstances, we may have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax and other legally required purposes. 

In some circumstances you can ask us to delete your information: see Request erasure below for further information.  Additionally, we may anonymize your personal information (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you. 

 

DATA LOCALITY

The data that we collect from you may also be transferred to, and stored at, the United States of America, which is outside the European Economic Area (“EEA”) for which there is an adequacy decision relating to the safeguards for personal data from the European Commission. For information about the adequate security safeguards that have been put in place for data based in the United States of America, you can reach out to info@billingbot.app.  

 

YOUR LEGAL RIGHTS 

Under certain circumstances, you may have rights under data protection laws in relation to your personal information. For instance, you may have the right to: 

• Request access to your personal information (commonly known as a “data subject access request”). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it. 
• Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected, though we may need to verify the accuracy of the new information you provide to us. 
• Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal information to comply with local law. Please note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request. 
• Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situationwhich makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal information for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms. 
• Request restriction of processing of your personal information. This enables you to ask us to suspend the processing of your personal information in the following scenarios: (a) if you want us to establish the information’s accuracy; (b) where our use of the information is unlawful but you do not want us to erase it; (c) where you need us to hold the information even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) where you have objected to our use of your information but we need to verify whether we have overriding legitimate grounds to use it. 
• Request the transfer of your personal information to you or to a third party. We will provide to you, or a third party you have chosen, your personal information in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you. 
• Withdraw consent at any time where we are relying on consent to process your personal information. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain services to you. In such event, we will advise you at the time you withdraw your consent. 
• For the purposes of the European General Data Protection Regulation (the “GDPR”): (a) The Company is the Data Controller as a supplier of services, an employer, and where dealing with its suppliers; and (b) The Company is the Data Processor in respect of personal information which it processes on behalf of its customers. 

If you are a resident of the European Union, you may also lodge a complaint with your local privacy commissioner or other Supervisory Authority with respect to our processing of your personal information. The local Supervisory Authority in each European country can be found here. If you wish to exercise any of the rights set out above, please contact us using the details set out above. 

No fee usually required. 
In general, you will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, you may be subject to a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

What we may need from you. 
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal information (or to exercise any of your other rights). This is a security measure to ensure that personal information is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response. 

Time limit to respond.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated. 

 

California-Specific Disclosures

The disclosures in this section apply solely to individual residents of the State of California (“consumers” or “you”) and provide additional information about how we collect, use, disclose, and otherwise process personal information of individual residents of the State of California within the scope of the California Consumer Privacy Act of 2018 (“CCPA”).

Collection and Use of Personal Information

In the last 12 months, we may have collected the following categories of personal information:

• Identifiers, such as your name, mailing address, email address, zip code, telephone number, or other similar identifiers.
• California Customer Records (Cal. Civ. Code § 1798.80(e)), such as username and password, payment information, company name, job title, business email address, and department.
• Protected Classification Characteristics, such as age and gender.
• Commercial Information, such as information about products or services purchased, obtained or considered.
• Internet/Network Information, such as your browsing history, log and analytics data, information about the device(s) used to access the Services, domain server, search history and information regarding your interaction with our websites or Services and other usage data.
• Geolocation Data, such as information about your physical location collected from geolocation features on your device, including your IP address.
• Sensory Information, such as pictures you provide or upload in connection with our Services, and the content and audio recordings of phone calls between you and us that we record where permitted by law.
• Profession/Employment Information, such as current employer.
• Other Personal Information, such as personal information you provide to us in relation to a survey, comment, question, request or inquiry, information you provide when connecting a third-party account, product or service, and any other Content you upload.
• Inferences, including information generated from your use of our Services reflecting predictions about your preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities and aptitudes.

We collect personal information directly from you, from our business partners, from your browser or device when you visit our websites, from third parties that you permit to share information with us, and as otherwise stated above.